Is The Social World The End Of EFM? (Cross Posting)

Last week I wrote a guest post on Vovici’s blog to discuss the link between EFM (Enterprise Feedback Management) and Social CRM.  I want to provide you with a link to it so you can get to it if you are just getting this via the RSS Feed (OK, I was told I am not good at pointing to all my content around the web — so I will try to do so starting now).

You can read all about it here.

Feel free to leave comments either over there or here, I get notified of both.  Thanks for reading!