Yesterday the good folks from MyCustomer.com were kind enough to publish another one of my articles — an update on what I have learned since I started the work to identify a SCRM Framework in my Roadmap to SCRM Series. You can read the article here, and please do comment or let me know your thoughts — either here or there.
Thanks a ton for reading!
One Reply to “A Learning Journey to a Social CRM Framework!”
Comments are closed.