As I said in my previous post discussing shifts in Knowledge Management, most everything is changing in regards to what we call KM. In continuing to explore the changes that are happening I wanted to focus on how the way we are finding knowledge is changing.
In the old days knowledge was equivalent to how much we could find and store. We “forced” everyone to take what they knew, write it down, and store it. We indexed the stored information and we used a plethora of search methods (semantics, keywords, phrases, natural language, etc.) to find it. Still today, the wide vast majority of Knowledge and Collaboration projects are done this way.
We considered that knowledge management, when in reality it was just storage management – how much we could create, store, and (hopefully) find.
The way we can now tap into subject matter experts and collective knowledge is changing a few things: what we call knowledge, how we generate it or collect it, how we “store” it, and how we use it.
Simple changes really.
Or are they that simple?
Let’s look into this further. Continuing the exploration of how this is changing I started with my friends at Stone Cobra, I recently wrote another post on how we are changing the way we use knowledge, from knowledge in storage to knowledge in use.
Would love to get your comments – what do you think?
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Our ability to connect with subject matter experts has increased the speed at which we can find answers. Historically, if you didn’t know something, you researched it yourself. This could go well or badly depending on several factors, not the least of which was your research skills. :). The ability to connect with SMEs means I don’t have to “google” it and I get quality feedback faster.
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