Engagement Defined In One Slide
I have been accused many times of being “semantically driven” to differentiate myself (that means I am too focused on proper definitions and how to use terms well — see my position on hybrid clouds and social CRM from back in the day… oh, and journeys). I don’t do it for that, naturally. I do it …
We Finally Reached Peak of Inflated Expectations for AI
if you are a fan of Gartner, and who among us is not – right?, you know about the hype cycle. image above, copyright Gartner, Inc. funny, well – i think it is, was that when i used to present as a G analyst i used to call it the marriage cycle… you meet someone …
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Here’s A Good Article on Storytelling
https://www.cooper.com/journal/2017/7/people-dont-buy-your-product-they-buy-your-story? Invest the 5-10 minutes to read it, totally worth it. Quotage… “The secret to persuasion, influence, and motivation is a formula deeply grounded in storytelling.” and also… “People Don’t Buy Your Product, They Buy Your Story”
Deep Learning – Is It Really Over?
this is one of those cases where paying attention brought two very different articles to contrast. and am not sure which way to go with this – stay tuned. first, I read this article from Futurism on the end of the era of Deep Learning. Quoting from it: Artificial intelligence developers may soon find themselves …
Fun Friday Fact (link)
well, fifty-two of them actually. check this out, and have a great weekend. starting now. View at Medium.com View at Medium.com
KM with AI??? Inconceivable??? Nah, Easy Peasy…
I feel I am truly gifted…. or blessed…. or something. I have good clients that like what I say and write, and they hire me to explore topics that are emerging in the enterprise. One of these awesome clients is Transversal, and they wanted to see what I could do in relation to using Artificial …
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Surveys Done Right – Part 4 – EFM Best Practices
Surveys Done Right – Part 4 – EFM Best Practices Ok, final part of this series. We so far have covered point-of-service surveys, customer-satisfaction surveys, and best-practices for surveys. On to the best way to implement enterprise feedback management in your organization. This is a set of best practices I use with all my clients…
Surveys Done Right – Part 3 – Survey Best Practices
Surveys Done Right – Part 3 – Survey Best Practices OK, on to part 3 – best practice for surveys. I have been working on and off on this topic for a while, updating it and making sure it was still valid. This is the knowledge I have gained over the years of doing surveys. …
Surveys Done Right – Part 2 – Customer Satisfaction
Surveys Done Right – Part 2 – Customer Satisfaction I have been dreading writing this entry since I came up with the idea for the series (have you read part 1 yet?). It is not that I don’t know what to say, or that I don’t want to do it. It is simply that my…
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