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Fun Friday Fact (link)

well, fifty-two of them actually. check this out, and have a great weekend.  starting now. View at Medium.com View at Medium.com

Surveys Done Right – Part 4 – EFM Best Practices

Surveys Done Right – Part 4 – EFM Best Practices Ok, final part of this series. We so far have covered point-of-service surveys, customer-satisfaction surveys, and best-practices for surveys.  On to the best way to implement enterprise feedback management in your organization.  This is a set of best practices I use with all my clients…

Surveys Done Right – Part 3 – Survey Best Practices

Surveys Done Right – Part 3 – Survey Best Practices OK, on to part 3 – best practice for surveys. I have been working on and off on this topic for a while, updating it and making sure it was still valid.  This is the knowledge I have gained over the years of doing surveys. …

Surveys Done Right – Part 2 – Customer Satisfaction

Surveys Done Right – Part 2 – Customer Satisfaction I have been dreading writing this entry since I came up with the idea for the series (have you read part 1 yet?).  It is not that I don’t know what to say, or that I don’t want to do it.  It is simply that my…

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