Mea Culpa, I am Not A Hat

I used to read The Little Prince, Antonie de Saint-Exupery's masterpiece book, to my oldest daughter (my youngest preferred Goodnight Moon) at night before she went to sleep.  I read it in Spanish, English, and French (poorly).  It's a great book that discusses the way different people perceive the universe and what's good and bad …

The Research Agenda for thinkJar in 2017 is Public

Over the last week or so I published the many pieces of the thinkJar 2017 Research Agenda. Here are the five parts: Customer Service Usage and Adoption - http://estebankolsky.com/2017/01/research-agenda-2017-customer-service-adoption-and-usage/ Data Use in the Enterprise - http://estebankolsky.com/2017/01/research-agenda-2017-data-usage-in-the-enteprise/ Artificial Intelligence in the Enterprise - http://estebankolsky.com/2017/01/research-agenda-2017-artificial-intelligence-in-the-enterprise Platforms and Ecosystems  - http://estebankolsky.com/2017/01/research-agenda-2017-platforms-and-ecosystems/ Customer Experiences and Engagement - http://estebankolsky.com/2017/01/research-agenda-2017-customer-experiences-and-engagement/ I …

The Year of Respite

According to Google's definition (which I am sure comes from a dictionary - but not even my kid knows what those are anymore) respite is an ancient word that comes from a latin root meaning refuge or consideration. The proper definition is below - you can read it, but I'll save you the trouble - …