ThinkJar – The Blog (Archive)!

I used to read The Little Prince, Antonie de Saint-Exupery's masterpiece book, to my oldest daughter (my youngest preferred Goodnight Moon) at night before she went to sleep.  I read it in Spanish, English, and French (poorly).  It's a great book that discusses the way different people perceive the universe and what's good and bad …

Continue reading "Mea Culpa, I am Not A Hat"

Over the last week or so I published the many pieces of the thinkJar 2017 Research Agenda. Here are the five parts: Customer Service Usage and Adoption - http://estebankolsky.com/2017/01/research-agenda-2017-customer-service-adoption-and-usage/ Data Use in the Enterprise - http://estebankolsky.com/2017/01/research-agenda-2017-data-usage-in-the-enteprise/ Artificial Intelligence in the Enterprise - http://estebankolsky.com/2017/01/research-agenda-2017-artificial-intelligence-in-the-enterprise Platforms and Ecosystems  - http://estebankolsky.com/2017/01/research-agenda-2017-platforms-and-ecosystems/ Customer Experiences and Engagement - http://estebankolsky.com/2017/01/research-agenda-2017-customer-experiences-and-engagement/ I …

Continue reading "The Research Agenda for thinkJar in 2017 is Public"

Final post (thanks for the patience while grudging through this) in the series. I wrote earlier this year that I was changing the model for my work and that I was going to be focused on five topics, with formal research agendas.  I shared with you first the model for Customer Service Usage and Adoption, …

Continue reading "Research Agenda 2017: Customer Experiences and Engagement"

The fourth installment of the research agenda for 2017 (and beyond) is the basis for all the others to exist: Platforms and Ecosystems. I told you a few weeks ago that I was changing the model for thinkJar (my company, in case you just know me - or neither) to publishing more structured research.  Part of …

Continue reading "Research Agenda 2017: Platforms and Ecosystems"

This is the third installment, and likely the one that's more ambitious and controversial. I wrote earlier this year that I was changing the model for my work and that I was going to be focused on five topics, with formal research agendas.  I shared with you first the model for Customer Service Usage and …

Continue reading "Research Agenda 2017: Artificial Intelligence in the Enterprise"

A few weeks back I told you I was changing the model for thinkJar, then I shared with you the agenda for customer service.  This time, I am presenting you with the agenda for Data Usage in the Enterprise. First, the question everyone asks - what is Data Usage in the Enterprise. I came to …

Continue reading "Research Agenda 2017: Data Usage in the Enteprise"

A few weeks back I told you I was changing the model for thinkJar. This is the first of five posts where I will give you more details on what I am working on this year. First, and in its sixth year, the Customer Service Adoption and Usage report. The Customer Service market is very …

Continue reading "Research Agenda 2017: Customer Service Adoption and Usage"

In the perpetual search for a better model to share research, news, reviews, and more I am "formally" changing what I do. I am, for the first time since Gartner, creating a research agenda. There are five topics in it right now: Customer Service Adoption and Usage Data Usage in the Enterprise Artificial Intelligence in …

Continue reading "A New Model for thinkJar"

I must confess, I am a bit of a nut about chatbots. I have been doing AI and related technologies (including NLP and bots-like tech) for quite some time and was a firm believer in the early waves of chatbots (back then we called them virtual agents - this is circa 2000 and was just …

Continue reading "Democratizing Large Enterprise Chatbots for Small Businesses"

According to Google's definition (which I am sure comes from a dictionary - but not even my kid knows what those are anymore) respite is an ancient word that comes from a latin root meaning refuge or consideration. The proper definition is below - you can read it, but I'll save you the trouble - …

Continue reading "The Year of Respite"